Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

Phone: 0330 440 1624

Email: enquiry@ombudsman-services.org

To visit Ombudsman Services' website, please follow the below link:

https://www.ombudsman-services.org/about-us/contact-us

Who are Ombudsman Services?

We’ve been providing independent dispute resolution services across the energy, communication and parking sectors since 2002. We’re a purpose-led, not for profit organisation with people at the heart of what we do. Our mission is to build trust by ensuring that businesses treat customers fairly.

We’ve been working alongside Ofgem during the review process to build the scheme. To gain a better understanding of the types of disputes that commonly occur between brokers and microbusinesses, and the challenges of operating in the space, we ran a small pilot. We also engaged with energy suppliers and other stakeholders to more fully understand the relationships, services and contracts currently being sold to microbusinesses.

How we can help

• We resolve disputes between energy suppliers/brokers and their customers. Our independent, impartial service takes into account both the rules and regulations and what is fair and reasonable.
• We’re dedicated to helping suppliers and brokers to improve their service, processes and customer experience in order to build trust and confidence. We do this through sharing insight and by working more broadly to inform policy and address industry-wide issues for the benefit of all.